NO REFUNDS OR RETURNS ON SALE OR PROMOTIONAL ITEMS

 

FREE DELIVERY FOR ORDERS OVER R950

We do our very best to get you your parcel as fast as we can.
If you live in a main city we will be able to deliver to your door within 2-7 working days.
Most JHB and Pretoria areas take only 2-4 working days.

Once we have sent your parcel we will email you with a confirmation, along with the courier details and tracking number.

THE AREAS WE COVER WILL BE DETAILED ON OUR SHIPPING DETAILS PAGE. 

REFUNDS OR EXCHANGES:

Please note that our return / exchange period is 7 days from the date of delivery.  

Refund/Exchange

If you are not entirely satisfied with your purchase, simply email

sales@getthis.co.za.

A refund will be done in the form of a voucher or gift card so please provide details on the ‘Return/Exchange form’ when you return the goods.  

For an exchange: 

If you want to change a size or exchange your garment, please either:

  • Promptly email us at sales@getthis.co.za
  • Select the ‘Request a Return / Exchange’ option whilst viewing your order on our website and complete the form.

The forms will let us know what you are wanting to exchange so we can keep the item/size aside for you.  If we are out of stock on your preferred exchange size, we will provide you with a credit voucher, so that you can shop any time in the future. 

 RETURNING OPTIONS:

1. RETURNING THE ITEM YOURSELF:

Please return the item/s along with completed Return/Exchange form to

24 Kenelm Road, Hillcrest, 3610

Once we have received your returned item/s we will then process the exchange or store credit refund.

Please note: Pierced earrings and underwear are non-returnable for reasons of hygiene and safety.  See our returns policy for more information under the Terms and Conditions page.  Thandana Bags are not returnable except for product defects

2. COLLECTION SERVICE:

We do not offer a collection service.  Please book a return via your own courier to be returned to us within 7 days.  

Customer Service Hours are 09h00 to 16h00 Monday to Friday 

WE WILL DO OUR VERY BEST TO PROVIDE YOU WITH QUALITY PRODUCTS AND EXCELLENT SERVICE!