FREE DELIVERY FOR ORDERS OVER R900
We do our very best to get you your parcel as fast as we can.
If you live in a main city we will be able to deliver to your door within 2-7 working days.
Most JHB and Pretoria areas take only 2-4 working days.
Once we have sent your parcel we will email you confirmation along with the courier details and tracking number.
THE AREAS WE COVER WILL BE DETAILED ON OUR SHIPPING DETAILS PAGE.
REFUNDS OR EXCHANGES:
Please note that our return / exchange period is 2 weeks from the date of delivery.
For a refund:
If you are not entirely satisfied with your purchase, simply complete the Return/Exchange form and mail:
A refund will be done in the form of a voucher or gift card so please provide details on the ‘Return/Exchange form’ when you return the goods.
For an exchange:
If you are wanting to change a size or exchange your garment, please either:
- Email us promptly a copy of the Return/Exchange form (please include your order number).
- Select the ‘Request a Return / Exchange’ option whilst viewing your order on our website and complete the form.
The forms will let us know what you are wanting to exchange so we can keep the item/size aside for you. If we are out of stock on your preferred exchange size, we will provide you with a credit voucher, so that you can shop any time in the future.
1. RETURNING THE ITEM YOURSELF.
Please return the item/s along with completed Return/Exchange form to: 19 Radcliffe Crescent, Mt Edgecombe, Durban, 4301
Once we have received your returned item/s we will then process the exchange.
Please note: Pierced earrings and underwear are non-returnable for reasons of hygiene and safety.
2. COLLECTION SERVICE:
We offer a collection service where we can send a courier to collect the item/s from you. There is a charge of R100 for this service from most areas.
Refund option: If you would like use our collection service – we will deduct R90 off your refund to cover the courier collection.
Exchange option: If you would like an exchange for something else we do ask that you EFT the R100 (and the difference is exchanging item is more expensive) to:
Account Name: CURVED BALL t/a GetThis
Account No: 62766108081
Branch Code: 210554
Reference: Your order number followed by Exch (e.g.12345Exch)
Please email me if you are not happy with any of our products or the level or service, so we can attend to your problem and resolve any issues as fast as possible: firstname.lastname@example.org
PLEASE EMAIL THE RETURN/EXCHANGE FORMS TO SALES@GETTHIS.CO.ZA
CUSTOMER SERVICE OFFICE HOURS ONLY: 7:00am – 6:00 pm.
WE WILL DO OUR VERY BEST TO PROVIDE YOU WITH QUALITY PRODUCTS AND EXCELLENT SERVICE!